Return Policy
Last Updated: September 1, 2026
Modulo Creations wants you to be satisfied with your purchase. Please review the following return and replacement guidelines before requesting a return.
Return Window
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Returns are accepted within 14 days of delivery.
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To be eligible for a return, the item must be in its original, undamaged condition.
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Items that have been altered, modified, assembled, painted, or otherwise changed may not be eligible for return.
Damaged or Incorrect Items
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If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
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Please include your order information and photographs showing the issue.
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We will work with you to arrange an appropriate replacement or other resolution.
Return Shipping
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Customers are responsible for return shipping costs unless the return is the result of a seller error or the product arrived damaged.
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We recommend using a trackable shipping method when returning an item.
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Modulo Creations is not responsible for return packages that are lost or damaged in transit.
Refunds
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Once a returned item is received and inspected, we will notify you regarding the status of your refund.
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Approved refunds will be issued to the original payment method.
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Original shipping charges are generally non-refundable unless the return resulted from a seller error or damaged product.
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Processing times for refunds may vary depending on the payment provider.
Non-Returnable Items
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Custom, personalized, or specially modified products may not be eligible for return unless they arrive damaged or incorrect.
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Items that have been used, altered, damaged after delivery, or returned in a condition different from how they were received may not qualify for a refund.
Cancellations
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If you need to cancel an order, please contact us as soon as possible.
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Because some products are made to order or may enter production shortly after purchase, we cannot guarantee cancellation once production or order processing has begun.
Exchanges
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If you would like a different product, color, or variation, please contact us.
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Exchange availability depends on inventory and production status.
How to Request a Return
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To request a return or report a damaged or incorrect item, contact us before sending anything back.
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Please include your order number and a brief description of the reason for the return.
If you have questions about a return, refund, replacement, or existing order, please contact:
Modulo Creations
Email: support@modulocreations.com
Phone: 949-353-9100
Based in Griffin, Georgia, USA
